速卖通售后客服用语

　　不同的速卖通售后客服用语会给客户带来不同的感觉，做速卖通售后想要给客户好的感觉，就一定要提高速卖通售后客服用语的准确性!小编带来了速卖通售后客服用语的分享!

　　速卖通售后客服用语会影响客户的感觉，毕竟双方是通过文字和电话来沟通，所以一定要注意速卖通售后客服用语，避免速卖通售后的小小失误换来了差评!接下来小编带来了速卖通售后客服用语的分享!

　　这是一个速卖通卖家自己总结出来的一套速卖通客服术语，纯白话文，试验过无数次，算是自己的一点经验，拿出来分享给大家，希望对大家有所帮助!

　　在做速卖通售后的时候，会出现很多情况，对于不同的情况，速卖通售后客服用语也是不同的!今天着重分享的是关于速卖通纠纷的速卖通售后客服用语：

　　速卖通售后客服用语之纠纷篇

　　1.打电话(尺码错误)--客户自己测量了尺寸发现与网站上描述的不同

　　Hello,this's Richer from Aliexpress,are you free to talk about the dispute?

　　I see you bought a jacket in our store,and open the dispute,you measured the bust and say it's wrong in the website.I think maybe the tailor gave us the wrong size information.

　　could you cancel the dispute?I want to know if you can wear it or not,if you can't wear it,is there any body could wear it,like your colleagues, friends or brothers.if you can sell to them,I will give you some discounts about the jacket,and you can buy again.what do you think?could you accept it?

　　Ps:重点是转移话题，不要一直纠纷是否真的错误了，因为有时候我们是代销的产品，并没办法拿到实际的样品进行测量，主要是问他能不能穿，不能穿可以给他朋友或者同事，然后引导他再买一次，给他些折扣。

　　2.打电话(货物在途中)--单号一直停留在某处没有动

　　Hello,this's Richer from Aliexpress,are you free to talk about the dispute?

　　you open the dispute because the package is still on the road,I think you also know we actually sent it out by express,just the speed of express is very slow this period,I got other customer' message the same as your situation,we could extend time for you until you get the package,and let's together follow the tracking number,if I have any new information,i'll let you know at the first time.

　　Ps:中国邮政的速度大家有目共睹，有时堵起来2个月都卡着不动，这种情况主动提出延长收货时间，跟他一起关注物流信息。

　　3.打电话(无法查询单号)--单号刚填上去就说查不到信息

　　Hello,this's Richer from Aliexpress,are you free to talk about the dispute?

　　you open the dispute because you can't check any information of the tracking number.I checked it this morning and see it has already arrived in Orenbury,the customs clearance is completed,i think you can get it soon.

　　could you cancel the dispute?because the time of dispute is only 3 days,it really has a bad affection to our store,we'll appreciate it and grateful for you.

　　Ps:很多时候都是我们刚填上单号顾客就开始查，查不到信息就提纠纷，这种情况就是把自己的查询结果告诉给他。

　　关于速卖通售后客服用语的分享就到这里啦，希望对大家有帮助!

　　推荐阅读：速卖通售后纠纷处理技巧

　　速卖通售后服务技巧