NEW DELHI: Tata Communications公司在云技术上下了很大赌注，以帮助客户提高生产率并降低CRM和电子邮件之类产品的成本。
前不久还只是一个嘴上谈论的话题，现在我们就已经能看到部署已经展开了。既能节约成本又能提高效率，客户对这点感到很激动。” Tata Communications公司的SaaS副总裁Mukul Sood说。
伴随着云的脚步，诸如人力资源管理之类的产品会诞生，技术需求只会有增无减，他补充说。
云计算有利于科技资源、软件和数字信息的共享。它运行在一个即用即付的模型上，可以帮助企业节约成本因为他们不用耗费巨大的投资在设备上。
然而，Sood并没有就任何财务细节发表评论。Tata Communications公司在与SuccessFactors的合作过程中，推出了人力资本管理（HCM）产品，作为其软件即服务（SaaS）产品组合中的一部分。
基于这点，企业就能调整劳动力，执行业务战略，识别高效和低效的执行者并提高企业生产率。
留住人才，高产的劳动力，业务一致性和员工的发展是任何企业的重点领域。用以解决这个问题的专有HR工具的发展和实现对于那些想要管理人力资源情报并赋予员工权利的企业来说正变得越来越重要。”Sood说。
他补充说，在云上提供这些产品将帮助小公司发展技术而无需担心设备上的庞大开支。
公司也为全球呼叫中心行业提供一个云产品。智能呼叫路由（ICR）和互动式语音应答（IVR）产品为跨地域和多站点呼叫中心的路由和分布式呼叫提供了一个集成产品。
路由发生在单独的、全面启动的IP平台，提供业务效率和卓越的客户体验。
我们正在努力为客户提供多种产品，帮助他们在过程中成长。他们希望无需考虑IT设备并且能专注于核心业务决策。”他说。
截至2011年九月的那个季度，相比去年同期，公司的收入总额增加了14个百分点，从296.1亿卢比增至337.4卢比。
NEW DELHI: Tata Communications is betting big on cloud technology to help clients increase productivity and cut costs on the back of solutions such as Customer Relationship Management (CRM) and e-mail.
"From just being a topic of discussion, we are now seeing deployment happening. Customers are excited about not just the cost saving but also the efficiency that cloud offers," Tata Communications Vice President (SaaS) Mukul Sood said.
With new solutions like human resource management coming on cloud, the demand for the technology will only grow, he added.
Cloud computing facilitates sharing of technological resources, software and digital information. It operates on a pay-per-use model, helping companies to cut costs as they do not have to invest heavily in infrastructure.
Sood, however, did not comment on any financial details. Tata Communications, in partnership with SuccessFactors, has launched Human Capital Management (HCM) solution as part of its software-as-a-service (SaaS) portfolio.
With this, enterprises will be able to align their workforces, execute business strategies, identify high and low performers and increase business productivity.
"Talent retention, a productive workforce, business alignment and employee development are key areas of focus for any enterprise. Development and implementation of dedicated HR tools to address these issues is becoming increasingly important for enterprises that want to harness human resource intelligence to empower employees," Sood said.
Providing these solutions on the cloud will help even smaller firms go in for technology without worrying about huge expenditure on infrastructure, he added.
The company also offers a cloud-based solution for global contact centre industry. Intelligent Call Routing (ICR) and Interactive Voice Response (IVR) products offer an integrated solution for routing and distributing calls across multi-geography and multi-site call centres.
Routing takes place over a single, fully enabled IP platform, delivering business efficiencies and a superior customer experience.
"What we are trying to do is offer a multitude of solutions to clients, helping them grow in the process. They need not think about their IT infrastructure and they can instead focus on core business decisions," he said.
For the quarter ended September 2011, the company's gross revenue increased about 14 per cent per cent to Rs 3,374 crore from Rs 2,961 crore in the same period last year.
